Bousquet Mountain Privacy Policy

Who We Are

Our website address is: https://bousquetmountain.com

Bousquet Mountain is an independently-owned ski and recreation resort located in Pittsfield, Massachusetts. We are committed to protecting your personal information and being transparent about how we collect, use, and share it.

What Personal Data We Collect and Why We Collect It

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

When you submit a contact form on our website, we collect your name, email address, phone number (if provided), and message content. This information is used solely to respond to your inquiry.

Email Communications and Newsletter

Bousquet Mountain operates an email newsletter and marketing communication program. When you subscribe to our email list — through our website, in person, or at point of sale — we collect your name and email address for the purpose of sending you news, promotions, event information, and seasonal updates related to Bousquet Mountain.

Email Platform — Intouch CMS (Powered by Mautic) Our email marketing communications are managed through Intouch CMS, a customer marketing platform hosted on Mautic, an open-source marketing automation system. By subscribing to our email list, your name and email address are stored within this platform and used to send, track, and manage our communications with you.

Mautic may collect data such as email open rates, link click activity, and device/browser information to help us understand engagement with our communications. This data is used internally to improve the relevance of our messaging and is not sold to third parties.

You may unsubscribe from our email communications at any time by:

• Clicking the “Unsubscribe” link at the bottom of any email we send
• Emailing us directly at info@Bousquetmountain.com

Upon unsubscribe, your email address will be suppressed from future marketing communications. We retain unsubscribe records to ensure compliance with your request.

SMS and Text Message Communications

Bousquet Mountain may send SMS (text message) communications to customers who have explicitly opted in to receive them. These messages may include seasonal updates, promotional offers, event reminders, operational alerts, and other information relevant to your experience at Bousquet Mountain.

SMS Platform — Twilio Our SMS communications are powered by Twilio, Inc., a third-party cloud communications platform. When you opt in to receive text messages, your mobile phone number is transmitted to and stored on Twilio’s platform for the purpose of message delivery. Twilio acts as a data processor on our behalf and is subject to its own privacy policy, available at: https://www.twilio.com/en-us/legal/privacy

How We Collect Consent (Opt-In) We collect your consent to receive SMS messages through one or more of the following methods:

• Submitting your phone number via a form on our website and checking the SMS opt-in box
• Signing up in person at Bousquet Mountain and providing written or verbal consent
• Texting a designated keyword to our SMS number

By opting in, you agree to receive recurring text messages from Bousquet Mountain. Message frequency varies by season and program activity.

Message and Data Rates Message and data rates may apply depending on your mobile carrier and plan. Bousquet Mountain is not responsible for any charges incurred from your mobile carrier.

How to Opt Out You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message and no further SMS communications will be sent to you unless you re-subscribe.

To re-subscribe, reply START or UNSTOP at any time.

For help, reply HELP to any message or contact us at info@bousquetmountain.com.

SMS Data Use and Sharing Your mobile phone number and SMS opt-in consent are used solely for the purpose of delivering messages you have requested. We do not sell, rent, or share your phone number with third parties for their own marketing purposes. SMS consent and phone numbers will not be shared with any third party or affiliate company for marketing purposes.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We may use analytics tools to understand how visitors interact with our website. This may include data such as pages visited, time on site, referral sources, and device information. This data is collected in aggregate and used to improve our website experience.

Who We Share Your Data With

We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our website and communications programs, including:

• Twilio, Inc. — for SMS message delivery
• Intouch CMS / Mautic — for email marketing and automation
• Gravatar / Automattic — for comment profile images
• Spam detection services — for comment moderation

Each of these providers acts as a data processor and is contractually obligated to protect your information and use it only for the services they provide to us.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely so we can recognize and approve follow-up comments automatically. For users that register on our website, we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Email and SMS subscriber data is retained for as long as you remain subscribed or as required for legal and compliance purposes. Opt-out and unsubscribe records are retained indefinitely to honor your preferences.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

For email or SMS data, you may contact us at info@bousquetmountain.com to request access to, correction of, or deletion of your personal information.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service. Email data is transmitted to our Mautic-hosted Intouch CMS platform. SMS data is transmitted to Twilio for message delivery. All data transfers are conducted over secure, encrypted connections.

How We Protect Your Data

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission (SSL/TLS), access controls, and regular review of our data practices.

Data Breach Procedures

In the event of a data breach that affects your personal information, we will notify affected individuals and relevant authorities as required by applicable law and in a timely manner.

Automated Decision Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals.

Contact Us

If you have questions about this privacy policy or how we handle your personal data, please contact us at:

Bousquet Mountain

101 Dan Fox Drive, Pittsfield, MA 01201

info@bousquetmountain.com

(413) 442-8985

Last updated: 2/23/26