Our Policies

Bousquet Mountain COVID-19 Policies

The city of Pittsfield masking policies will follow the Massachusetts Department of Public Health advisory from Feb. 15 that says that fully vaccinated people only need to wear a mask if they or a member of their household are at risk or have a weakened immune system or if someone in their household is unvaccinated.

2022/23 Refund & Cancellation Policies

2022/23: Trip Insurance Policy   

  • Trip insurance allows you to cancel or change the date of each lift ticket, lesson, or rental reservation for any reason one time. 100% of the cost, minus the trip insurance fee, will be refunded if cancelled at least 24 hours in advance.  
  • Trip insurance allows you to cancel any Ski & Ride School multi-week program (including but not limited to the Bousquet Club, Mini Club, School & Community Group Program, and All Mountain) for any reason. You must cancel 7 days before the start of the program to receive a full refund, minus the cost of the trip insurance.   
    • If you cancel less than 7 days before the start of the program, you can receive a 50% refund less the trip insurance.   
    • If you cancel between the start of the program up through the halfway point of the program, you will receive a 50% refund less the trip insurance.   
    • If you cancel after the ½ way point of the program, you will not be able to receive a refund. 
  • Race programs are not included in the 2023-23 Trip insurance policy and cancellation/refund details are listed separately.   

 

2022/23 Season Pass Refund Policy

For the 2022/23 ski & ride season, season passes will be refunded on a prorated basis and only under the following circumstances:   

100% refund: if a refund is requested prior to the start of the ski season (opening day), we will give a 100% refund minus a $25 administrative fee.  Once Bousquet Mountain is open for the season, refunds are no longer available unless you have a medical-related deferral or refund request.  

  • Medical related credit*: a person may receive a credit on their account for a future season pass at Bousquet Mountain if they are unable to ski/snowboard for the remainder of the season due to medical reasons (including but not limited to injury or pregnancy). A letter from a doctor is required for verification unless the injury is sustained and documented at Bousquet. The credit will be prorated using the pass price at the time of purchase from Bousquet’s opening day based on the date of injury as follows:  
    • Opening day through December 20th: 100% credit  
    • December 21st - January 15th: 65% credit  
    • January 16th - February 15th: 30% credit  
    • February 16th - February 28th: 15% credit  
    • March 1 – close: 0% credit  

*Season pass credit requests must be received within 14 days of an injury or qualifying event.   

2022/23 Lift & Tubing Ticket Refund Policy

Lift tickets and tubing tickets are non-transferrable and non-refundable except in the following circumstances: 

  • The guest purchased trip insurance when booking their tickets and they are within the confines of the policy refund terms and conditions.   
  • The mountain closes for any reason and the guest is unable to use or reschedule their ticket  to a new date 

2022/23 Ski & Ride School Program Refund Policy 

 Programs are non-refundable and non-transferrable except for the following circumstances:  

  • The guest purchased trip insurance when booking their tickets and they are within the confines of the policy refund terms and conditions.   
  • A documented injury or medical condition occurs either at Bousquet or somewhere else to a participant in a multi-week program
    • Medical-related credit*: a person may receive a credit on their account for a future lesson/program purchase at Bousquet Mountain if they are unable to ski/snowboard due to medical reasons (including but not limited to injury or pregnancy). A letter from a doctor is required for verification unless the injury is sustained and documented at Bousquet. The credit will be prorated from Bousquet’s opening day based on the date of injury as follows:   
      • Opening day through December 20th: 100% credit  
      • December 21st - January 15th: 65% credit  
      • January 16th - February 15th: 30% credit  
      • February 16th - February 28th: 15% credit  
      • March 1 – close: 0% credit  
  • There are no refunds or credits given for lessons that are missed as a result of rescheduling due to weather or other mountain-related issues.  

*Program medical-related credit requests must be received within 14 days of an injury or qualifying event.   

Group & Private Lesson and Daily Rental Refund Policy 

Group & private lessons and daily rentals are non-transferrable and non-refundable except in the following circumstances:  

  • The guest purchased trip insurance when booking their tickets and they are within the confines of the policy refund terms and conditions.   
  • The mountain closes for any reason and the guest is unable to use or reschedule their ticket  

personal conduct standards

This is typically the place where ski areas present an exhaustive list of what NOT to do.

While we take our Responsibility Code very seriously, we also like to think that common sense is more common than those exhaustive lists would suggest.

So here is our brief, more positive take on personal conduct.

Bousquet is for everyone, and we want everyone who visits to feel welcome and comfortable.

With that in mind, when you visit, whether you are on or off the slopes:

  • Do the right thing.
  • Be kind.
  • Behave as if your Mom is watching.

UPHILL TRAVEL

Skinning or snowshoeing uphill is permitted with a valid uphill travel daily ticket, uphill season pass or season pass. Please respect our mountain operations crew and stay off the hill if grooming is in progress or if the operations crew deems trail closures necessary.

  • Uphill season pass and season pass holders may access the trails daily from dawn to dusk.
  • Daily uphill ticket holders may access the trails during operating hours only.
  • Uphill travel is permitted only on designated trails, and all uphill travel participants are required to sign a liability release each season, which can be done online with the purchase of an uphill season pass or season pass, or at the ticket window. 

Always know before you go, and follow the Responsibility Code.

  • Guests engaging in uphill travel should educate themselves about any closed terrain  or trails, and be aware of any snowmaking, events, or other operations that may be in progress. 
  • Guests
    engaging in uphill travel are encouraged to check a snow report before leaving
    the base area to become informed of closed terrain or trails and to be made
    aware of any snowmaking, events, or other operations that may be in progress.               
  • Access to Bousquet Mountain trails is at your own risk. 
  • Closed trails and terrain parks may not be marked or signed from the bottom, top, or other access points on the trail.
  • Trails are designed for use by skiers and riders – sledding or sliding in any form other than skis or snowboards is prohibited.
  • For the safety of our guests, dogs are not allowed to accompany guests during uphill travel. 

Patrol services are available during operating hours only. 

  • If you choose to travel outside of these hours, please note that all terrain will be UNPATROLLED at that time. 
  • You will be traveling at your own risk. 
  • In case of an emergency, call 911.

Uphill Routes

  • During pre-operational hours, uphill travel is permitted on Drifter. 
  • During operational hours, uphill travel is permitted on Lower & Upper Beeline. 

Drones

Bousquet Mountain’s proximity to the Pittsfield Municipal Airport means that we must prohibit the operation or use of unmanned aerial systems, or aerial drones, by the general public including recreational users and hobbyists. 

This prohibition on drone use extends to any drones launched or operated from Mountain property, as well as drones launched from private property outside of the Mountain’s boundaries.

Any violation of this policy may involve suspension of the user’s skiing or snowboarding privileges, revocation of the user’s season pass, as well as confiscation of any equipment. Violators will be liable for any damages, including but not limited to, physical or personal injuries, property damage, damages for violations of privacy, regulatory fines, and legal fees.

Pets

We know pet owners love their pets, but Bousquet strongly discourages bringing them to the mountain out of consideration for those who don’t love pets.

Pets are permitted if kept on a leash no longer than 6 feet, at all times. Do not leave pets unattended. Do not leave pets in vehicles. Pets are not allowed in any buildings. Owners are responsible for cleaning up after their pets. If your pet is a disturbance, threat, or nuisance to others, we reserve the right to ask you to leave without a refund.

cannabis/substance use

In compliance with Massachusetts law, marijuana may not be consumed (by smoking, vaping, and/or eating) anywhere at Bousquet Mountain -this includes parking lots, lodges, buildings, surrounding areas, base area, lift lines, chair lifts, or anywhere on the mountain. In addition, Bousquet Mountain’s policy prohibits being under the influence of drugs or alcohol when participating in recreational activities at Bousquet, and prohibits the smoking or vaping of tobacco or drinking alcohol in lift lines, on chairlifts or anywhere else on the property outside of licensed service and consumption areas. Guests who violate Massachusetts law or Resort policy may have their lift tickets or season passes revoked without refund, be removed from Bousquet, and be subject to enforcement by the Pittsfield Police Department or the Massachusetts State Police.

Massachusetts General Law, Part I, Title XV, Chapter 94G, Section 7 allows adults age 21 and older to possess limited quantities of cannabis (marijuana) for personal use. The law further states that: “no person shall consume marijuana in a public space or smoke marijuana where smoking tobacco is prohibited”. Additionally, Massachusetts regulations (526 CMR 10.08) prohibit riding a chairlift under the influence of drugs.