Our Policies

personal conduct standards

This is typically the place where ski areas present an exhaustive list of what NOT to do.

While we take our Responsibility Code very seriously, we also like to think that common sense is more common than those exhaustive lists would suggest.

So here is our brief, more positive take on personal conduct.

  • Please honor all ropes and signs.
  • When leaving groomed surfaces use extra caution, many obstacles exist, please ski with a friend.

 

Bousquet is for everyone, and we want everyone who visits to feel welcome and comfortable.

With that in mind, when you visit, whether you are on or off the slopes:

  • Do the right thing.
  • Be kind.
  • Behave as if your Mom is watching.

2022/23 Refund & Cancellation Policies

2022/23 Trip Protection Policy

Single-day reservations/products

  • Trip protection allows you to cancel or change the date of each lift ticket, lesson, or rental reservation for any reason one time. 100% of the cost, minus the trip protection fee, will be refunded if canceled at least 24 hours in advance.

Multi-day/Multi-week programs

  • Trip protection allows you to cancel any Ski & Ride School multi-day or multi-week program (including but not limited to the Bousquet Club, Mini Club, School & Community Group Program, Vacation Camps, and All Mountain) for any reason. You must cancel 7 days before the start of the program to receive a full refund, minus the cost of the trip insurance.
  • If you cancel less than 7 days before the start of the program up through the halfway point of the program, you will receive a 50% refund less the trip insurance.
  • If you cancel after the halfway point of the program, you will not be able to receive a refund.
  • Race programs are not included in the 2023-23 Trip insurance policy and cancellation/refund details are listed separately.

23/24 Season Pass Refund Policy 

Season Passes are non-transferrable. Season passes are non-refundable unless you purchase Pass Protection

We understand that life is full of surprises and sometimes it’s out of your hands. Bousquet Mountain Pass Protection coverage offers credit or reimbursement for the pro-rated cost of the unused portion of your qualifying season pass. Bousquet Mountain pass protection is not transferable or refundable. If you do not accept the Bousquet Mountain Pass Protection, you will not be eligible for a refund or credit toward your next season pass purchase and understand that passes are not refundable. Pass Protection is available at the time of pass purchase.  The program must be purchased in conjunction with your season pass in the same transaction.

If you become medically unable to ski or ride for the remainder of the season, or if you are transferred out of the area (300 miles or more) due to employment, a credit toward your next season pass will be determined based on the following pro-rated schedule. Refunds will not be given unless you will be unable to ski or ride at Bousquet Mountain in the future. Only the injured/transferred pass holder qualifies.

Pro-Rated Schedule for Season Pass Credits and Refunds:

Prior to December 1st – 100% Credit
December 1st – December 31st – 75% Credit
January 1st – January 31st – 50% Credit
February 1st – February 28th (or 29th) – 25% Credit

All requests must be received prior to March 1, 2024.

How do I request a credit or refund?
Please provide all three of the following documents so that we can process your request:

  • Letter requesting a credit or refund within 30 days of incident. Please include first and last name, mailing address, telephone number, and a brief explanation of why you are unable to use your pass.
  • Either a doctor’s letter on official letterhead stating the reason for nonparticipation and date of onset, or a letter from your employer on official letterhead certifying a transfer and an effective date.
  • Your Season Pass.

You may bring these documents to the Guest Service Desk at Bousquet.

Credit towards future season pass purchase: If a credit is granted, we will apply the credit to the guest account. Credits are non-transferable and may only be used for next season’s pass purchase. You will be responsible for any difference in price.

Refunds: If the original payment for your season pass was by cash or check, and you are granted a refund, a check will be issued through our Accounts Payable department (allow 2-3 weeks). If the original payment for your season pass was by credit card, the amount of refund will be credited to your credit card. You need to provide us with your credit card information for us to process the refund.

2022/23 Season Pass Refund Policy

For the 2022/23 ski & ride season, season passes will be refunded on a prorated basis and only under the following circumstances:

  • 100% refund: if a refund is requested prior to the start of the ski season (opening day), we will give a 100% refund minus a $25 administrative fee. Once Bousquet Mountain is open for the season, refunds are no longer available unless you have a medical-related deferral or refund request.
  • Medical related credit*: a person may receive a credit on their account for a future season pass at Bousquet Mountain if they are unable to ski/snowboard for the remainder of the season due to medical reasons (including but not limited to injury or pregnancy). A letter from a doctor is required for verification unless the injury is sustained and documented at Bousquet. The credit will be prorated using the pass price at the time of purchase from Bousquet’s opening day based on the date of injury as follows:
    — Opening day through December 20th: 100% credit
    — December 21st - January 15th: 65% credit
    — January 16th - February 15th: 30% credit
    — February 16th - February 28th: 15% credit
    — March 1 – close: 0% credit

*Season pass credit requests must be received within 14 days of an injury or qualifying event.

2022/23 Lift Ticket Refund Policy

Lift tickets are non-transferrable and non-refundable except in the following circumstances:

  • The guest cancels or reschedules a full 72 hours in advance of their reservation -or-
  • The guest purchased trip insurance when booking their tickets and they are within the confines of the policy refund terms and conditions -or-
  • The mountain closes for any reason and the guest is unable to use or reschedule their ticket to a new date

2022/23 Tubing Ticket Refund Policy

Tubing tickets are non-transferrable and non-refundable except in the following circumstance:    

  • The guest cancels or reschedules a full 72 hours in advance of their reservation -or-
  • The mountain closes for any reason and the guest is unable to use or reschedule their ticket to a new date 

If the mountain is open and neither of the above circumstances apply, your reservation will be honored. 

2022/23 Ski & Ride School Program Refund Policy

Single-day programs are non-refundable and non-transferable except for the following circumstances:

  • The guest cancels a full 72 hours before their scheduled reservation -or-
  • The guest purchased trip insurance when booking their lesson or program and they are within the confines of the policy refund terms and conditions.

Multi-week or multi-day programs are non-refundable and non-transferrable except for the following circumstances:  

  • The guest purchased trip insurance when booking their tickets and they are within the confines of the policy refund terms and conditions.  
  • A documented injury or medical condition occurs either at Bousquet or somewhere else to a participant in a multi-week program
  • Medical related credit*: a person may receive a credit on their account for a future season pass at Bousquet Mountain if they are unable to ski/snowboard for the remainder of the season due to medical reasons (including but not limited to injury or pregnancy). A letter from a doctor is required for verification unless the injury is sustained and documented at Bousquet. The credit will be prorated using the pass price at the time of purchase from Bousquet’s opening day based on the date of injury as follows:
    — Opening day through December 20th: 100% credit
    — December 21st - January 15th: 65% credit
    — January 16th - February 15th: 30% credit
    — February 16th - February 28th: 15% credit
    — March 1 – close: 0% credit
  • There are no refunds or credits given for lessons that are missed as a result of rescheduling due to weather or other mountain-related issues.

*Program medical-related credit requests must be received within 14 days of an injury or qualifying event.

2022/23 Group & Private Lesson and Daily Rental Refund Policy

Group & private lessons and daily rentals are non-transferable and non-refundable except in the following circumstances:

  • The guest cancels or reschedules a full 72 hours in advance of their reservation -or- 
  • The guest purchased trip insurance when booking their tickets and they are within the confines of the policy refund terms and conditions -or- 
  • The mountain closes for any reason and the guest is unable to use or reschedule their ticket.
 

2022/23 Seasonal Rental Refund Policy 

 
Seasonal Rentals are non-transferrable and non-refundable except in the following circumstances: 
The guest is unable to use their rentals due to a medical condition. 
 
  • Medical related credit: a person may receive a credit on their account for a future season rental at Bousquet Mountain if they are unable to ski/snowboard for the remainder of the season due to medical reasons (including but not limited to injury or pregnancy). A letter from a doctor is required for verification unless the injury is sustained and documented at Bousquet. The credit will be prorated using the rental price at the time of purchase from Bousquet’s opening day based on the date of injury as follows:
    • Opening day through December 20th: 100% credit
    • December 21st - January 15th: 65% credit
    • January 16th - February 15th: 30% credit
    • February 16th - February 28th: 15% credit
    • March 1 – close: 0% credit
 

2022/23 Race Program Refund Policy

Race programs are non-refundable and non-transferable except for the following circumstances:

  • A documented injury or medical condition occurs either at Bousquet or somewhere else.
  • Medical-related: a person may receive a credit on their account for a future race program purchase at Bousquet Mountain if they are unable to ski/snowboard due to medical reasons (including but not limited to injury or pregnancy). A letter from a doctor is required for verification, unless the injury is sustained and documented at Bousquet. The credit will be prorated from Bousquet’s opening day based on the date of injury as follows:
    — Opening day through December 20th: 100% credit
    — December 21st– January 15th: 65% credit
    — January 16th– February 15th: 30% credit
    — February 16th– February 28th: 15% credit
    — March 1 – close: 0% credit

To receive a refund for a race you have signed up for through Admin Ski Racing, please see the Admin Ski Racing website; you will find the RA contact information to request a refund there.

UPHILL TRAVEL Policy & Route

Uphill Travel Route

The route will be marked by bright yellow markers and visible in most places by both uphill and downhill skiers and riders. 

  • Begin at the base of the Yellow Triple Chair and proceed to skinners right North Slope (or skinners left on Lower Grand until North Slope opens) 
  • Cross over to skinners right on Main Street and proceed as far skinners right as possible to the top of main street.
  • Continue far skinners right up Easy Rider to the summit. 

 

Skinning or snowshoeing uphill is permitted with a valid uphill travel daily ticket, uphill season pass or season pass. Please respect our mountain operations crew and stay off the hill if grooming is in progress or if the operations crew deems trail closures necessary.

  • Guests engaging in uphill travel should educate themselves about any closed terrain or trails, and be aware of any snowmaking, events, or other operations that may be in progress.  
  • Guests engaging in uphill travel are encouraged to check a snow report before leaving 
    the base area to become informed of closed terrain or trails and to be made aware of any snowmaking, events, or other operations that may be in progress.    
  • Access to Bousquet Mountain trails is at your own risk.  
  • Closed trails and terrain parks may not be marked or signed from the bottom, top, or other access points on the trail. 
  • Trails are designed for use by skiers and riders – sledding or sliding in any form other than skis or snowboards is prohibited. 
  • For the safety of our guests, dogs are not allowed to accompany guests during uphill travel. 

Always know before you go, and follow the Responsibility Code.

  • Guests engaging in uphill travel should educate themselves about any closed terrain  or trails, and be aware of any snowmaking, events, or other operations that may be in progress. 
  • Guests
    engaging in uphill travel are encouraged to check a snow report before leaving
    the base area to become informed of closed terrain or trails and to be made
    aware of any snowmaking, events, or other operations that may be in progress.               
  • Access to Bousquet Mountain trails is at your own risk. 
  • Closed trails and terrain parks may not be marked or signed from the bottom, top, or other access points on the trail.
  • Trails are designed for use by skiers and riders – sledding or sliding in any form other than skis or snowboards is prohibited.
  • For the safety of our guests, dogs are not allowed to accompany guests during uphill travel. 
 

Patrol services are available during operating hours only. 

  • If you choose to travel outside of our operating hours, please note that all terrain will be UNPATROLLED at that time, and you will be responsible for your own safety.  
  • In case of emergency outside of our operational hours, please call 911.  
 

Drones

Bousquet Mountain’s proximity to the Pittsfield Municipal Airport means that we must prohibit the operation or use of unmanned aerial systems, or aerial drones, by the general public including recreational users and hobbyists. 

This prohibition on drone use extends to any drones launched or operated from Mountain property, as well as drones launched from private property outside of the Mountain’s boundaries.

Any violation of this policy may involve suspension of the user’s skiing or snowboarding privileges, revocation of the user’s season pass, as well as confiscation of any equipment. Violators will be liable for any damages, including but not limited to, physical or personal injuries, property damage, damages for violations of privacy, regulatory fines, and legal fees.

Pets

We know pet owners love their pets, but Bousquet strongly discourages bringing them to the mountain out of consideration for those who don’t love pets.

Pets are permitted if kept on a leash no longer than 6 feet, at all times. Do not leave pets unattended. Do not leave pets in vehicles. Pets are not allowed in any buildings. Owners are responsible for cleaning up after their pets. If your pet is a disturbance, threat, or nuisance to others, we reserve the right to ask you to leave without a refund.

cannabis/substance use

In compliance with Massachusetts law, marijuana may not be consumed (by smoking, vaping, and/or eating) anywhere at Bousquet Mountain -this includes parking lots, lodges, buildings, surrounding areas, base area, lift lines, chair lifts, or anywhere on the mountain. In addition, Bousquet Mountain’s policy prohibits being under the influence of drugs or alcohol when participating in recreational activities at Bousquet, and prohibits the smoking or vaping of tobacco or drinking alcohol in lift lines, on chairlifts or anywhere else on the property outside of licensed service and consumption areas. Guests who violate Massachusetts law or Resort policy may have their lift tickets or season passes revoked without refund, be removed from Bousquet, and be subject to enforcement by the Pittsfield Police Department or the Massachusetts State Police.

Massachusetts General Law, Part I, Title XV, Chapter 94G, Section 7 allows adults age 21 and older to possess limited quantities of cannabis (marijuana) for personal use. The law further states that: “no person shall consume marijuana in a public space or smoke marijuana where smoking tobacco is prohibited”. Additionally, Massachusetts regulations (526 CMR 10.08) prohibit riding a chairlift under the influence of drugs.

Bousquet Mountain COVID-19 Policies

The city of Pittsfield masking policies will follow the Massachusetts Department of Public Health advisory from Feb. 15 that says that fully vaccinated people only need to wear a mask if they or a member of their household are at risk or have a weakened immune system or if someone in their household is unvaccinated.