Our Policies
personal conduct standards
This is typically the place where ski areas present an exhaustive list of what NOT to do.
While we take our Responsibility Code very seriously, we also like to think that common sense is more common than those exhaustive lists would suggest.
So here is our brief, more positive take on personal conduct.
- Please honor all ropes and signs.
- When leaving groomed surfaces use extra caution, many obstacles exist, please ski with a friend.
- Do not share you ticket or pass with another person. Your pass is yours and yours alone. Accessing the mountain using another persons pass will forfeit skiing privileges without a refund for you and the pass holder for the remainder of the season
Bousquet is for everyone, and we want everyone who visits to feel welcome and comfortable.
With that in mind, when you visit, whether you are on or off the slopes:
- Do the right thing.
- Be kind.
- Behave as if your Mom is watching.
2023/24 Refund & Cancellation Policies
2023/24 Trip Protection Policy
Single-day reservations/products
- Trip protection allows you to cancel or change the date of each lift ticket, lesson, or rental reservation for any reason one time. 100% of the cost, minus the trip protection fee, will be refunded if canceledΒ at least 24 hours in advance.
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Multi-day/Multi-week programs
- Trip protection allows you to cancel any Ski & Ride School or Bousquet Mountain Race Team multi-day or multi-week program (including but not limited to the Bousquet Club, Mini Club, School & Community Group Program, Vacation Camps, All Mountain, Development Team, Interclub, Tristate, and Vacation Camp programs) for any reason. You must cancel 7 days before the start of the program to receive a full refund, minus the cost of the trip insurance.
- If you cancel less than 7 days before the start of the program up through the halfway point of the program, you will receive a 50% refund less the trip insurance.
- If you cancel after the halfway point of the program, you will not be able to receive a refund.
23/24 Season Pass Refund PolicyΒ
Season Passes are non-transferrable. Season passes are non-refundable unless you purchase Pass Protection
We understand that life is full of surprises and sometimes itβs out of your hands. Bousquet Mountain Pass Protection coverage offers credit or reimbursement for the pro-rated cost of the unused portion of your qualifying season pass. Bousquet Mountain pass protection is not transferable or refundable. If you do not accept the Bousquet Mountain Pass Protection, you will not be eligible for a refund or credit toward your next season pass purchase and understand that passes are not refundable. Pass Protection is available at the time of pass purchase.Β The program must be purchased in conjunction with your season pass in the same transaction.
If you become medically unable to ski or ride for the remainder of the season, or if you are transferred out of the area (300 miles or more) due to employment, a credit toward your next season pass will be determined based on the following pro-rated schedule. Refunds will not be given unless you will be unable to ski or ride at Bousquet Mountain in the future. Only the injured/transferred pass holder qualifies.
Pro-Rated Schedule for Season Pass Credits and Refunds:
Prior to December 1st – 100% Credit
December 1st β December 31st – 75% Credit
January 1st β January 31st – 50% Credit
February 1st β February 28th (or 29th) – 25% Credit
All requests must be received prior to March 1, 2024.
How do I request a credit or refund?
Please provide all three of the following documents so that we can process your request:
- Letter requesting a credit or refund within 30 days of incident. Please include first and last name, mailing address, telephone number, and a brief explanation of why you are unable to use your pass.
- Either a doctorβs letter on official letterhead stating the reason for nonparticipation and date of onset, or a letter from your employer on official letterhead certifying a transfer and an effective date.
- Your Season Pass.
You may bring these documents to the Guest Service Desk at Bousquet.
Credit towards future season pass purchase: If a credit is granted, we will apply the credit to the guest account. Credits are non-transferable and may only be used for next seasonβs pass purchase. You will be responsible for any difference in price.
Refunds: If the original payment for your season pass was by cash or check, and you are granted a refund, a check will be issued through our Accounts Payable department (allow 2-3 weeks). If the original payment for your season pass was by credit card, the amount of refund will be credited to your credit card. You need to provide us with your credit card information for us to process the refund.
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2023/24 Lift Ticket Refund Policy
Lift tickets are non-transferrable and non-refundableβ―exceptβ―in the following circumstances:
- The guest cancels (a $10 processing fee will be applied to all cancellations) or reschedules a full 72 hours in advance of their reservation -or-
- The guest purchased trip insurance when booking their tickets and they are within the confines of the policy refund terms and conditions -or-
- The mountain closes for any reason and the guest is unable to use or reschedule their ticketβ―to a new date
2023/24 Tubing Ticket Refund Policy
Tubing tickets are non-transferrable and non-refundableβ―exceptβ―in the following circumstance*:β―Β β―β―Β
- The guest cancels (a $10 processing fee will be applied to all cancellations)Β or reschedules a full 72 hours in advance of their reservation -or-
- The mountain closes for any reason and the guest is unable to use or reschedule their ticketβ―to a new dateΒ
If the mountain is open and neither of the above circumstances apply, your reservation will be honored.Β
*Please know that we will operate when itβsΒ raining, cold, or snowing during the winter andΒ we cannot guarantee the weather on anyΒ given day, especially when reservationsΒ booked in advance. You agree to accept theΒ possibility that the weather may not be idealΒ on the day of your scheduled event, but if weΒ are open, we are not able to refund orΒ reschedule your event.Β Β
Tubing Rules:Β
β’ One person per tube!
β’ Must be over 42β and able to ride independently
β’ Must be sitting on tube β no belly, standing or kneeling riders
β’ Make sure the lane is clear before going
β’ Start your run ONLY when instructed to do so
β’ No one under the influence is allowed to tube
β’ No ski boots allowed
β’ No running starts
β’ Clear the run-out area as quickly as possible β ask for help if needed
β’ No tubing when the tube park is closed
β’ Lastly, and most importantly, HAVE FUN!Β
2023/24 Ski & Ride School Program Refund Policy
Single-day β―programs are non-refundable and non-transferableβ―exceptβ―for the following circumstances:
- The guest cancels (a $10 processing fee will be applied to all cancellations)Β a full 72 hours before their scheduled reservation -or-
- The guest purchased trip insurance when booking their lesson or program and they are within the confines of the policy refund terms and conditions.
Multi-week or multi-day programsΒ are non-refundable and non-transferrableβ―exceptβ―for the following circumstances:β―Β
- The guest purchased trip insurance when booking their tickets and they are within the confines of the policy refund terms and conditions.β―β―Β
- A documented injury or medical condition occurs either at Bousquet or somewhere else to a participant in a multi-week program
- Medical related credit*: a person may receive a credit on their account for a future season pass at Bousquet Mountain if they are unable to ski/snowboard for the remainder of the season due to medical reasons (including but not limited to injury or pregnancy). A letter from a doctor is required for verification unless the injury is sustained and documented at Bousquet. The credit will be prorated using the pass price at the time of purchase from Bousquetβs opening day based on the date of injury as follows:
β Opening day through December 20th: 100% credit
β December 21stβ―- January 15th: 65% credit
β January 16thβ―- February 15th: 30% credit
β February 16thβ―- February 28th: 15% credit
β March 1 β close: 0% credit - There are no refunds or credits given for lessons that are missed as a result of rescheduling due to weather or other mountain-related issues.
*Program medical-related credit requests must be received within 14 days of an injury or qualifying even
2023/24 Group & Private Lesson and Daily Rental Refund Policy
Group & private lessons and daily rentals are non-transferable and non-refundableβ―exceptβ―in the following circumstances:β―
- The guest cancels or reschedules a full 72 hours in advance of their reservation -or-Β
- The guest purchased trip insurance when booking their tickets and they are within the confines of the policy refund terms and conditions -or-Β
- The mountain closes for any reason and the guest is unable to use or reschedule their ticket.
2023/24 Seasonal Rental Refund PolicyΒ
- Medical related credit: a person may receive a credit on their account for a future season rental at Bousquet Mountain if they are unable to ski/snowboard for the remainder of the season due to medical reasons (including but not limited to injury or pregnancy). A letter from a doctor is required for verification unless the injury is sustained and documented at Bousquet. The credit will be prorated using the rental price at the time of purchase from Bousquetβs opening day based on the date of injury as follows:
- Opening day through December 20th: 100% credit
- December 21stβ―- January 15th: 65% credit
- January 16thβ―- February 15th: 30% credit
- February 16thβ―- February 28th: 15% credit
- March 1 β close: 0% credit
2023/24 Race Program Refund Policy
Race programs are non-refundable and non-transferable except for the following circumstances:
- A documented injury or medical condition occurs either at Bousquet or somewhere else.
- Medical-related: a person may receive a credit on their account for a future race program purchase at Bousquet Mountain if they are unable to ski/snowboard due to medical reasons (including but not limited to injury or pregnancy). A letter from a doctor is required for verification, unless the injury is sustained and documented at Bousquet. The credit will be prorated from Bousquetβs opening day based on the date of injury as follows:
β Opening day through December 21st: 65% credit
β December 22ndβ January 15th: 30% credit
β January 16thβ February 15th: 15% credit
β February 16thβ close: 0% credit
To receive a refund for a race you have signed up for through Admin Ski Racing, please see the Admin Ski Racing website; you will find the RA contact information to request a refund there.
Bousquet Mountain Uphill Travel Policy
Hours and Access:
An Uphill Travel Pass or day ticket is required, and the user must have signed a Season Pass Release.Β
Early morning Uphill Access begins at 6:30 am and is offered until the lifts open to the public.Β Early morning access includes only the trails Main Street and Easy Rider.Β Uphillers must both ascend and descend along these trails.Β The remainder of the Bousquet Mountain trails are closed to all recreational traffic until operational hours.
Uphill access continues into Operational Hours and ends for the day when the lifts stop spinning.Β No recreational access is allowed outside of these times.Β Please respect that, outside of operational hours, our Mountain Operations team is engaged in grooming, snowmaking, and preparing the mountain for the day.
Bousquet Mountain reserves the right to restrict uphill access anytime, including after fresh snowfall.Β Bousquet Mountain is private property, and recreating outside the above hours is considered trespassing.
Uphillerβs Responsibilities
- A Season Pass, Uphill Travel Pass, or a day ticket accompanied by an armband and signed waiver are required for anyone engaging in Uphill Travel.
- Those engaged in uphill travel are considered skiers under the Massachusetts Skier Safety Act, and individuals should know “Your Responsibility Code.β
- Follow the uphill route maps and yellow signs, stay to the uphillerβs right/skier’s left side of the trail, wear visible and reflective clothing, use a headlamp before dawn or at/after dusk, and choose a path that gives downhill traffic the best view of your location.Β Be aware of sharp turns and knolls where you may not be in view of downhill traffic.Β Be sure to be visible to other travelers and mountain operations.
- Travel with another person, especially during night sessions, when possible,
- All downhill travel during operational hours must occur on open, lit (night sessions) ski trails.
- Early morning access is only allowed on Main Street and Easy Β Uphillers must both ascend and descend along these trails.
- Be warned that snowmobiles, snowmaking equipment, snow grooming, and other equipment may be encountered at any time on the mountain. You are responsible for staying clear of such equipment.
- Dogs are not allowed on the trails at Bousquet mountain during operational hours. Please leave your dogs at home.
- Ski Patrol and other Mountain Ops personnel may ask to see your Uphill Travel Pass.Β Please kindly accommodate them.
- Those traveling on trails, not open to uphill travel or without a pass will be instructed to cease uphill travel. Bousquet Mountain is on privately owned land.Β Uphilling, skiing, or riding on closed trails or outside Permitted Early Access or Mountain Operational Hours is considered trespassing
- Uphill travel is a privilege that should be respected and may be restricted as necessary. Always check the status of our trails in advance; uphill travel can be closed at any time.
- Call Bousquet Mountain Ski Patrol for emergencies during operating hours and 911 outside of operational hours.
Drones
Bousquet Mountain’s proximity to the Pittsfield Municipal Airport means that we must prohibit the operation or use of unmanned aerial systems, or aerial drones, by the general public including recreational users and hobbyists.Β
This prohibition on drone use extends to any drones launched or operated from Mountain property, as well as drones launched from private property outside of the Mountain’s boundaries.
Any violation of this policy may involve suspension of the user’s skiing or snowboarding privileges, revocation of the user’s season pass, as well as confiscation of any equipment. Violators will be liable for any damages, including but not limited to, physical or personal injuries, property damage, damages for violations of privacy, regulatory fines, and legal fees.
Pets
We know pet owners love their pets, but Bousquet strongly discourages bringing them to the mountain out of consideration for those who don’t love pets.
Pets are permitted if kept on a leash no longer than 6 feet, at all times. Do not leave pets unattended. Do not leave pets in vehicles.Β Pets are not allowed in any buildings. Owners are responsible for cleaning up after their pets.Β If your pet is a disturbance, threat, or nuisance to others, we reserve the right to ask you to leave without a refund.
cannabis/substance use
In compliance with Massachusetts law, marijuana may not be consumed (by smoking, vaping, and/or eating) anywhere at Bousquet Mountain -this includes parking lots, lodges, buildings, surrounding areas, base area, lift lines, chair lifts, or anywhere on the mountain. In addition, Bousquet Mountain’s policy prohibits being under the influence of drugs or alcohol when participating in recreational activities at Bousquet, and prohibits the smoking or vaping of tobacco or drinking alcohol in lift lines, on chairlifts or anywhere else on the property outside of licensed service and consumption areas. Guests who violate Massachusetts law or Resort policy may have their lift tickets or season passes revoked without refund, be removed from Bousquet, and be subject to enforcement by the Pittsfield Police Department or the Massachusetts State Police.
Massachusetts General Law, Part I, Title XV, Chapter 94G, Section 7 allows adults age 21 and older to possess limited quantities of cannabis (marijuana) for personal use.Β The law further states that: βno person shall consume marijuana in a public space or smoke marijuana where smoking tobacco is prohibitedβ.Β Additionally, Massachusetts regulations (526 CMR 10.08) prohibit riding a chairlift under the influence of drugs.
LOST + FOUND
Bousquet Mountain is not responsible for lost, broken, or stolen items. Items are held for ten days, after which they may be discarded or donated. For inquiries, please contact the administration office.
